Privacy Policy
Effective Date: 30.06.2025
Last Updated: 12.08.2025
At INDIYAZ, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and protect information when you use our mobile application, WhatsApp ordering service, website, and other related platforms.
1. Information We Collect
1.1 Personal Information
- Full name
- Contact details (mobile number, email address)
- Delivery address and location details
- Payment details (via third-party gateways or sound box payments)
2. How We Use Your Information
- Process, confirm, and deliver your orders
- Provide customer support and resolve disputes
- Send order updates via WhatsApp
- Enable secure payment processing via app, QR, or sound box devices
- Improve our app, WhatsApp ordering system, and quick commerce services
- Prevent fraud, unauthorized transactions, and ensure platform security
- Share relevant promotions and offers (only with your consent)
3. WhatsApp Ordering & Communication
- You consent to INDIYAZ storing your chat history related to orders.
- We may use automated systems to confirm orders, provide delivery updates, and share promotions.
- All WhatsApp orders are processed in accordance with this Privacy Policy.
4. Payments & Sound Box Transactions
- Payments made via sound box or QR scan are processed through secure RBI-compliant payment gateways.
- INDIYAZ does not store your complete card, UPI, or bank details.
- We receive confirmation of payment status (success, pending, failed) for order processing purposes.
5. Sharing of Information
We do not sell your personal information. We may share it only with:
– Delivery Partners to fulfill your orders
– Payment Gateways for processing payments
– Logistics Partners for shipping and returns
– Legal Authorities if required by applicable law
6. Data Storage & Security
- Your data is stored on secure servers with encryption protocols.
- Only authorized personnel have access to personal information.
- We regularly monitor our systems for vulnerabilities.
7. Your Rights
You can:
- Request a copy of your data
- Ask us to correct or delete your data
- Opt-out of marketing messages at any time
- Withdraw consent for WhatsApp promotions
8. Children’s Privacy
Our services are intended for users aged 18+ unless supervised by a parent/guardian.
9. Updates to Policy
We may update this Privacy Policy to reflect changes in our services or legal obligations. Updates will be posted on our app and website.
10. Contact Us
INDIYAZ Customer Support
Email: Contactus@indiyaz.com
Phone: 9994807185